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Shipping Policy for Yu Derma within UAE:

At Yu Derma, we are committed to providing fast and reliable shipping services to our customers within the United Arab Emirates (UAE). Please find below our Shipping Policy, which outlines the details of our shipping procedures and delivery times:

  1. Order Processing Time:
  • Orders placed on our website will be processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  1. Shipping Methods:
  • We use reputable courier services to ensure safe and timely delivery of your orders.
  • Shipping options and carriers will be displayed during the checkout process for you to choose from.
  1. Delivery Time:
  • Estimated delivery time within the UAE is 2-5 business days from the date of order processing.
  • Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the courier service's operations.
  1. Shipping Charges:
  • Shipping charges will be calculated based on the weight and dimensions of your order, as well as the selected shipping method.
  • You will be able to view the shipping charges during the checkout process before making the payment.
  1. Order Tracking:
  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
  • You can use the tracking number to monitor the status of your shipment until it reaches your doorstep.
  1. Delivery Address:
  • Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdelivery.
  • We are not responsible for any shipping delays or delivery issues caused by incorrect or incomplete address information.
  1. Shipping Restrictions:
  • We currently only offer shipping within the UAE. We do not ship internationally.
  1. Shipping Notifications:
  • You will receive regular updates regarding the status of your shipment via email or SMS.
  1. Failed Delivery Attempts:
  • If our courier service attempts delivery and is unable to reach you or deliver the package due to your unavailability, they may try again or leave a notification for you to arrange a re-delivery or pick-up.
  1. Missing or Damaged Items:
  • If you receive an order with missing or damaged items, please contact our customer service team within 48 hours of receiving the package. We will assist you in resolving the issue promptly.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer service team at contact@yu-derma.com.

Note: This shipping policy is subject to change, and any updates will be posted on our website accordingly.